The Bronte Clinic is committed to providing the highest standard of care to patients.A complaint is an oral or written expression of dissatisfaction about any aspect of your care at the clinic. It is recorded as locally resolved in the clinic’s Complaint Register if it is an oral complaint and resolved within 24 hours. If the complaint relates to a breach of statutory regulations the patient can contact the Care Quality Commission (CQC).
In the event of a complaint please contact the clinic via email@example.com. We will respond to the complaint as quickly as possible (within 7 working days). Please contact the clinic for a copy of the full complaints procedure and we can offer an explanation or meeting as appropriate.
Duty of candour
Disability Access Policy
Cancellation and Pricing Policy
Terms & Conditions
The Bronte Clinic:
- does not provide emergency medical advice, please call 111.
- reserves the right to refuse access to their services.
- has a zero-tolerance policy to any violent, abusive or threatening behaviour.
- can only give you appropriate advice and treatment if she gets accurate and complete information about your health so please provide this to the best of your knowledge.