THE BRONTE CLINIC LTD regards privacy and decency as a key aspect of its service delivery process, and will seek to uphold the highest requirements at all times. Our clinic prides itself on the high priority being given to ensuring that our patients/service users are always treated with dignity and respect. We regard this as essential if they are to feel that they are being treated as individuals, and also give us the trust that is necessary in providing quality services.
Our policy is that the following actions will be taken in order to promote the privacy and dignity of our patients/service users:
- Making available a chaperone whenever necessary and desirable.
- Offering a choice of therapist whenever possible, in particular a choice between a female and a male doctor when this is required for reasons of cultural sensitivity.
- Recognising the need for privacy when conducting any intimate, intrusive or complex therapeutic interventions.
- Making sure that consent to treatment is always obtained in advance when this is necessary and desirable.
- Avoiding the excessive use of clinical jargon which may not be fully understood by the patient/service user.
- Avoiding the use of abbreviations that might be confusing for patients/service users and their carers.
- Offering a choice of options when referring patients/service users so that informed choice can be made.
- Ensuring that any language difficulties are identified and appropriate interpreting and/or translating services made available as necessary.
- Making sure that forms, posters, signs, etc are in easy-to-understand format so that patients/service users are not embarrassed by having to ask.
- Acknowledging the right of patients/service users to refuse treatment and therapies.
- Always involving patients/service users and their carers closely in decisions about their individual care.
- Ensuring that confidentiality is maintained, including consulting in private to ensure confidential information is not overheard.
- Ensuring that all staff behave professionally and with discretion towards all patients/service users and their visitors at all times
- Not stereotyping patients/service users based on perceived characteristics
- Patients/service users will be addressed by their preferred method and title. Mr, Mrs etc will be the usual form of address by staff.
This policy also gives you information on how we collect, process and protect your personal data through the use of the website www.thebronteclinic.com. The Bronte Clinic is responsible for your personal data. Please let us know if any of your contact details change.
If you are not happy with any aspect of how we use and collect your data please do contact the clinic via firstname.lastname@example.org
You can also complain to the Information Commissioner’s Office at www.ico.org.uk.
Data that may be collected about you:
- address, email and telephone numbers.
- full past and current names, username, title, gender, date of birth and marital status.
- bank account and payment card details as well as details of payments.
- technical data about the devices you use to access the site.
We require this information to understand your needs and provide a suitable service to you and will only use your personal data when legally permitted.
Common uses are:
- for internal record keeping
- to improve our services
- where we need to comply with a legal or regulatory obligation
We are committed to ensuring your information is secure with procedures to prevent unauthorised access or disclosure.
Data protection and confidentiality policy
The clinic needs to hold certain types of information about the people it deals with to fulfil its purpose and meet legal obligations. This includes both patients and suppliers. This information must be collected, stored and used properly.
The clinic complies with the Data Protection Act of 1998 and the GMC guidelines to protect the confidentiality, integrity and availability of information.
Any person identifiable information is held, obtained, received, used, disclosed, shared, destroyed or transmitted in a secure environment.
The clinic keeps records regarding health and any treatment provided. These records are encrypted and stored remotely in the cloud by Heydoc, a specialist patient management system.
We will ask for your consent before sharing any of your medical information with your GP. If you wish to view your medical record kept at the clinic, please ask Dr Samantha Brown or email email@example.com
Information that may be included in your clinic records:
- personal details such as full name, address, next of kin
- details of previous clinic visits
- notes of your past medical history, current health, examination findings and medication prescribed, including the information from your patient questionnaire
- results of investigations
- relevant information from and to other health care professionals
This information may be used to
- review the care provided
- investigate adverse incidents and complaints
- to analyse the clinic’s performance and improve services as needed
Situations where information may need to be passed on to others include:
- when others involved in the patient care have a genuine need for the information
- in exceptional circumstances when the health and safety of others is at risk or where the law requires information to be passed on
- where information is required for national registries
- when required by law to report certain information to the appropriate authorities
All of the content contained on this site is checked for accuracy, but we cannot guarantee the accuracy or the safety of any external links it might contain. The contents of this website are subject to change without notice. The contents are not a substitute for professional and individualised medical advice.
1.0 Our core beliefs regarding user privacy and data protection
• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Comments & feedback
If you send feedback relating to any services, they may be displayed on the website. If you would like feedback to be kept private or if you would like to remove any feedback, please let me know. I am always keen to receive feedback from customers. Please feel free to send feedback to us.
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page, a booking form or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.4 Email newsletter
We do not currently store any customer information on this website.
4.0 Member/ customer information
We do not currently store any customer information on this website.