The Bronte Clinic is committed to providing the highest standard of care to patients.A complaint is an oral or written expression of dissatisfaction about any aspect of your care at the clinic. It is recorded as locally resolved in the clinic’s Complaint Register if it is an oral complaint and resolved within 24 hours. If the complaint relates to a breach of statutory regulations the patient can contact the Care Quality Commission (CQC).
In the event of a complaint please contact the clinic via [email protected] We will respond to the complaint as quickly as possible (within 7 working days). Please contact the clinic for a copy of the full complaints procedure and we can offer an explanation or meeting as appropriate.
Click here to download full complaints policy information
Click here to download our Chaperone policy
Click here to download our consent policy
The Bronte Clinic: